Guarantee

At ONE HOUSE, we create Dutch Design made in Germany. We use the best materials so you can enjoy our furniture for a long time. Our very first Meester sofa has been in a house in Friesland since the end of 2018 and is still used every day.

That is why we give you a 5-year warranty on our furniture. Here you can find out what it covers and how to use it.

In short

5 years on the frame, base and construction of our furniture, starting from delivery.

The warranty is in addition to your statutory rights; it does not replace them.

Fabric and leather upholstery, normal wear and tear, and damage caused by use are not included.

For solid wood tables: the natural movement of the wood is normal, construction defects are a warranty case. Section 5 explains the difference.

Second Story items are covered by the statutory two-year guarantee of conformity, not by the warranty.

It applies to you as the original purchaser and only for private use.

You can report a warranty claim informally by email to service@onehouse.de.

1. Who provides the warranty

ONE HOUSE
Owner: Jan-Willem van den Bosch
Pestalozzistraße 40A
80469 München
Germany

Email: service@onehouse.de
Phone: +49 89 74038505

2. Your statutory rights remain unaffected

Regardless of this warranty, you have statutory warranty rights against us. They apply for two years from handover, cost you nothing, and you do not have to try the warranty first before using them. The details can be found in Section 8 of our Terms and Conditions.

The warranty is a voluntary commitment from us that goes beyond these rights. It runs from delivery and therefore in parallel with the statutory warranty, not after it. It does not limit your statutory rights in any way.

3. Which furniture the warranty covers

The warranty applies to new furniture from our own collection that you purchased from us:

• Sofas and individual sofa modules
• Lounge chairs, ottomans and chairs
• Benches
• Dining tables, bistro tables and side tables
• Sofa trays

Furniture from our Second Story, meaning showroom and display pieces as well as used furniture, is not covered by the warranty. These pieces have already been stood on, sat on and lived with, and that is exactly why you get them at a lower price. The statutory warranty rights apply, meaning two years from handover.

We describe the condition to you as accurately as we can. However, photos never fully capture signs of use. That is why we recommend viewing a Second Story piece in our showroom beforehand. That way, you can see for yourself what you are getting, and we can show you everything.

Also not covered by the warranty are cushions, seat cushions, throws, rugs, care kits, fabric and material samples, as well as accessories.

For everything not listed here, the statutory warranty rights apply in full.

4. What the warranty covers

We guarantee that the frame, base and construction of our furniture will be free from defects in material and workmanship for 5 years from delivery. This includes:

• load-bearing wood and metal parts, bases and frames
• joints, screw connections, welded seams and glued joints
• suspension, meaning webbing, spring cores and spring elements
• pull-outs, adjustment and folding mechanisms, where present

If a defect attributable to material or workmanship appears in one of these components during this period, we will take care of it. You do not need to prove that the defect was already present at delivery.

5. Solid wood and the natural movement of wood

Our dining tables, bistro tables and side tables are made of solid, grown wood, oiled or stained with products from Remmers. Wood absorbs moisture from the room air and releases it again, for its entire life. In the process, it shrinks and swells. This is called the natural movement of wood, and it cannot be stopped, not even by the best surface finish.

An oiled surface is not a sealant. It soaks into the wood and lets it breathe, which makes it repairable and pleasant to the touch, but also more sensitive to moisture and grease than a lacquer. Water rings, light spots and dull areas in heavily used zones are therefore not a defect but a matter of care. As a rule, they can be touched up locally.

For a solid wood table to stay flat and closed, it needs a suitable indoor climate. The furniture industry's quality passport (Möbel-Gütepass) gives an annual average of 18 to 23 degrees Celsius room temperature and 40 to 60 percent relative humidity as a guideline. Ideally, you should aim for around 20 degrees and 50 percent. In heated rooms, humidity regularly drops below this in winter; the wood then dries out and contracts.

These phenomena are part of the material and are not a warranty case:

• fine drying cracks in the top or at the end-grain edges
• visible or opening glue joints between the staves
• slight cupping or warping of the tabletop
• joints that open during the heating season and close again in summer
• darkening and color changes due to light, especially with oak
• knots, knot cracks, and differences in grain and color between individual staves

This is not our interpretation but an industry standard: the Möbel-Gütepass explicitly lists warping, rough spots, open glue joints and cracks as a natural consequence of the material in an unfavorable indoor climate, and not as a defect.

By contrast, we treat the following as a warranty case:

• broken or loosening glued joints that are not caused by the indoor climate
• breaks and cracks in table legs, aprons and bases
• pull-outs and extension mechanisms that fail due to their construction
• defects in the surface treatment that were not caused by use

We do not ask you for proof of your indoor climate. If age, history and appearance do not make it clear what caused the issue, we will look into it together. A hygrometer in the room helps, but it is not a requirement.

6. What is not covered

Fabric and leather upholstery. As is customary in the industry, they are excluded from the warranty because they depend directly on use and care. This applies in particular to abrasion, pilling, pulled threads, shiny spots, color changes due to light, as well as the natural patina and grain structure of leather.

Creasing and settling of the upholstery. Foam, fiber and feather fillings give way in the first few months. Seat and back cushions becoming softer and forming creases is due to the material and use and is not a defect.

Normal wear and tear and signs of use.

Customary deviations in color, texture and dimensions. What falls under this can be found in Section 3 of our Terms and Conditions.

The natural movement of solid wood and damage caused by an indoor climate outside the values stated in Section 5.

Damage caused by improper use, overloading, unsuitable cleaning agents, pets, pointed or sharp objects.

Damage caused by moisture, strong heat, direct sunlight or weather conditions.

Damage caused by transport you carry out yourself, improper assembly, unauthorized modification or repair attempts by third parties.

Commercial and contract use, for example in hotels, restaurants, offices, medical practices, retail stores, vacation rentals or other publicly accessible spaces.

7. Care, use and indoor climate as a requirement

The warranty requires that you use the furniture as intended and follow our care instructions. You will receive them with your delivery and can find them at any time on our downloads page at https://onehouse.de/pages/downloads.

For solid wood, this includes the indoor climate described in Section 5. A simple hygrometer costs just a few euros and shows you where you stand. During the heating season, a humidifier, houseplants or a bowl of water on the radiator can help. Do not place the table directly next to or above a radiator, or in constant direct sunlight. Do not leave tablecloths, runners or coasters in the same place for months, because the top underneath them moves differently from the area next to it.

For oiled surfaces: wipe dry or with a slightly damp cotton cloth, then wipe dry again, always in the direction of the grain. Please do not use microfiber cloths, abrasive cleaners, solvent-based cleaners or steam cleaners. It is best to wipe up liquids immediately rather than leaving them to sit. To re-oil, use the matching care kit for oiled indoor surfaces. If you like, you can also treat the underside of the top at the same time, so that it absorbs moisture more evenly.

Please also keep your invoice. It is your proof of the purchase date and scope of delivery.

8. What you receive in a warranty case

If there is a warranty case, we choose the appropriate solution based on the type of damage. The options are:

• repair at your home or in a workshop
• delivery of a replacement part
• replacement of the affected component or module
• replacement of the furniture with an equivalent piece

If the damage affects only a single module or component, our service is limited to that module or component. There is no entitlement to the replacement of a complete set.

With replacement parts and replacement modules, color and texture may differ slightly from the original furniture, because fabrics, leathers and woods vary from batch to batch. If a material is no longer available, we will offer you the closest possible alternative.

If none of these solutions succeeds within a reasonable time, we will refund you the purchase price of the affected furniture. We will deduct from the refund an amount for the time you have used the furniture.

A warranty service does not restart or extend the warranty period.

9. Where the warranty applies and who bears the costs

The warranty applies to all delivery addresses we deliver to.

For delivery addresses in Germany, we cover the costs of travel, transport, material and labor in a warranty case.

For delivery addresses outside Germany, we cover these costs up to the German border. You bear any further transport, travel and customs costs as well as import duties. Before we take action, we will tell you what costs to expect.

10. How to report a warranty claim

Send us an email to service@onehouse.de. Please get in touch promptly after discovering the damage, and within two months at the latest.

It helps us to have:

• your order number
• a short description of what you noticed and since when
• two to three photos, ideally one of the whole piece of furniture and one close-up

We will get back to you within five business days. In most cases, the photos are enough to clarify what needs to be done. If not, we will arrange an on-site appointment or, in agreement with you, commission an independent expert to carry out an assessment.

11. Term and transferability

The warranty runs for 5 years from the day of delivery.

It applies to you as the original purchaser of the furniture. It is not transferable and ends if you sell or give away the furniture.

Questions?

Write to us at service@onehouse.de or call us at +49 89 74038505. We are happy to help.

These warranty terms are valid as of: August 7, 2026