Submit a claim

Here you can submit your complaint.

Please fill out all fields as detailed and carefully as possible so that we can assign and assess your complaint well. You can easily upload photos and videos and describe your problem in the designated text field.

Need help?
Then contact our team directly at service@onehouse.de

information about the order

Name

E-mail

Product to be complained about

Simply add products and make sure the information provided is clear and concise.

order number

product name

Select complaint

Description

Pictures

So that we can evaluate your complaint as realistically as possible, please attach pictures that describe / clarify the problem:

At least one overview image of the affected article(s)
At least one detailed picture of the problem(s)
At least one image with a reference article (e.g. a book, a coin) for size relations
In case of transport damage, pictures of the damaged packaging

Click here to select the file
Supported formats: .jpg, .png, and .pdf